FAQs

Reservations

No, there are no restrictions on booking a room from abroad. You can reserve a room at The Gardenia Resort from anywhere in the world through our website or by contacting our reservations team. Payment options are available for international guests.

Room descriptions are available on our website under the “Rooms & Suites” section. Each room type includes detailed information on amenities, size, and views to help you choose the perfect accommodation for your stay.

 
 
 
 
 

Room rates vary depending on the season, room type, and booking dates. For the most accurate pricing, please visit our website or contact our reservations team. Additional charges may include taxes, resort fees, and charges for extra services like spa treatments or dining. These will be clearly outlined at the time of booking.

Yes, you can view the exact rate for your stay when making a reservation online. Our booking system provides real-time pricing, including any applicable taxes or fees, so you can confirm the total cost before completing your reservation.

Payment and Cancellation

It depends on the booking policy. Some rates may require a prepayment or deposit at the time of booking, while others offer flexible payment upon check-in. The specific details will be provided during the reservation process.

Yes, a valid credit card is typically required to guarantee your reservation. This ensures your booking is held for your arrival. Payment is usually made upon check-in, unless otherwise specified in the booking terms.

No, World of Hyatt points cannot be directly used for airline awards. However, you can transfer points to airline partners for flights, subject to availability and specific transfer terms. Please check with Hyatt’s customer service for more details on transfer options.

No, you do not need to physically send your card to book a reservation. You can provide your credit card details securely through our online booking system to guarantee your reservation. Payment is typically made upon check-in or according to the specific booking terms.

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